Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our CCTV installation and security system services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our security system services, including your name, contact details, property information, installation requirements, and payment details. This helps us deliver appropriate security solutions for your specific needs.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to provide quality security services and includes:
- Processing installation appointments and service schedules
- Recording property specifications and system requirements
- Managing equipment specifications and installation documentation
- Processing payments and managing service billing
- Communicating service updates and maintenance reminders
- Maintaining system history for future support needs
We handle your information responsibly, using it solely for your security system requirements and essential business operations.
3. Property and Installation Information
Your property details, system specifications, installation records, and maintenance schedules are stored securely and treated as confidential. We maintain these records to ensure proper system operation and appropriate service planning.
Property and system information is accessed only by our technical team and is stored on secure systems with restricted access. We maintain this information for warranty and service continuity purposes.
4. System Configuration Data
Technical configuration data, including camera placements, system settings, and network information, are collected during installation and service visits. This information is used solely for system operation and maintenance purposes.
Configuration information helps us provide efficient support and system optimizations during future service visits.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical installation records are securely stored and properly disposed of when no longer needed.
Our technical team follows strict confidentiality agreements regarding client information and property details.
6. Service History and Maintenance Records
We maintain comprehensive records of your system's installation history, maintenance work, and service schedules to ensure consistent performance. This information helps us understand your system's maintenance needs and provide appropriate service recommendations.
Service history data is maintained as part of our quality management system and is accessed only by the technical team servicing your system.
7. Legal Basis for Processing
By using our security system services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, system configuration, compliance with security regulations, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for transaction handling, and equipment suppliers for warranty registration with your consent.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or system data to marketing companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. System installation records are typically maintained for 5 years after your last service to support warranty claims and future maintenance, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance. Technical configuration information is reviewed periodically for relevance and accuracy.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025